GeetVeda – Refund & Exchange Policy

At GeetVeda, we are committed to delivering high-quality astrology products and services. If you are not completely satisfied with your purchase due to a defect or wish to exchange your item, we’re here to help.

1. Return Policy (7 Days for Defective Items)

• We accept returns only for defective or damaged items.
• You must raise a return request within 7 days of receiving your order.
• To initiate a return, please contact our support team at [your email/contact] with:
  • Order ID
  • Photo/video of the defective item
  • Brief description of the issue
• Once approved, we will arrange for the return pickup or guide you on how to ship it back.
• Refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the item.

2. Exchange Policy (14 Days)

• Exchanges are available for unused items in their original packaging.
• You must request an exchange within 14 days of receiving your order.
• Valid reasons for exchange include:
  • Wrong size
  • Change of mind (subject to approval)
  • Gift exchange
• Customers are responsible for shipping the item back unless the product was sent incorrectly or damaged.

3. Important Notes

• Personalized, used, or altered items are not eligible for return or exchange.
• Items must be in original, unworn condition with all tags and packaging intact.
• Only one exchange per order is allowed.
• For astrology consultation services, no refunds or exchanges apply.